All orders are processed within 48 business hours. This is the time before your order is shipped. Delays might occur during promotions.

Per USPS.com, Priority Shipping times are 1-4 business days.

We use USPS Priority Mail shipping for all US orders unless a different shipping method is selected at checkout. 

Please note the USPS may experience delays and does not guarantee the aforementioned turn-around time.

Shipping times depend on which shipping method is selected at checkout and the shipping destination.

Currently, we do not offer international shipping.

US orders that are under $20 have a $4.99 shipping charge.

US orders that are $20 and over include free shipping.

Currently, we do not offer international shipping.

We cannot guarantee shipping times. nor can the shipping provider.

Contact our support team by clicking here and we'll provide you with a shipping label.

You may request to cancel your order; however, we cannot guarantee the order will be cancelled in time before it ships. Please email us immediately at info@rosiebeestore.com with CANCEL ORDER and your order number in the subject line.

We will initiate your refund as soon as we approve the request. Depending on your financial institution, your refund can take between 3-10 days.

Yes! You have 30 days from the moment your order shows delivered to contact us for a return. Click here to contact us.

No, we cannot offer exchanges.

All our silicone stackers can be cleaned in three different ways:

1. With warm water and mild dish soap

2. In the dishwasher on the top-rack only

3. They can be boiled for 5 minutes to fully disinfect them

ALLOW THE STACKER TO COOL DOWN BEFORE GIVING IT TO YOUR CHILD. 

IF YOUR CHILD CHEWS ON THE STACKER, THEN WE RECOMMEND CLEANING BEFORE EACH USE.

AVOID PLACING STACKERS IN STERILIZERS AS THIS MAY AFFECT THE INTEGRITY OF THE PRODUCT. 

Yes, all of our products are made from 100% food-grade silicone that are free of BPA, Phthalates, Lead, Latex and PVC.

All our product designs are sent to CPSC-approved labs and are tested to the ASTM and CPSIA standards.

Check for tears, cracks, chips, discoloration or any other signs of excessive use. If damaged, discard immediately.

We recommend signing up for our newsletter, which you can do if you scroll down to the bottom of any page on our website. We send out restocking emails to all our supporters.

No, but we do have an incredibly email support team that will respond to your inquiry within 48 business hours. You can contact us here.

If you have completed all steps required to create an account and you are still unable to log in then contact us here.

First, make sure you are filling out the form correctly. Check to see if you received an email regarding your new account. If you have not, contact us here.

Yes! Checkout our rewards page for more details.

Yes! Checkout our rewards page for more details.

All discount codes can be entered in at checkout.

We have a long list of new stacker designs that we will be launching periodically throughout our business's future.

The easiest ways to hear about our new product launches are by signing up for our newsletter via email or following us on Instagram @rosiebee.store